Delivery
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Once your order has been dispatched, you'll receive an email with the tracking number of your parcel. You can track your order here.
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Standard delivery - 3 to 7 days (but often faster). If possible, please use a residential or business address rather than a PO Box as this will allow us to use a faster method of delivery. Express delivery - 1 - 3 days (if items are in stock). If you select express delivery and we are unable to ...
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The courier has left a card, now what?
Please contact the courier directly to arrange for a redelivery. -
The tracking information says my parcel has been delivered but it hasn't - what can I do?
Please contact us as soon as possible with your name, order number, tracking information and delivery address. Although rare, unfortunately these things do happen and we will follow this up for you as quickly as we can. We will contact the courier company directly and be in touch with any develo... -
Within Australia: Click here to view our domestic delivery rates International: Click here to view our international delivery rates
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What does my tracking status mean?
Pending or Info Received - We've let the courier know your parcel is ready to be picked up. In Transit - The courier has picked up your parcel and it's on its way to you! Out for Delivery - The courier is about to deliver your parcel, or it is ready to pickup at the post office. Failed Attempt - ...