What does my tracking status mean?

  • Pending or Info Received - We've let the courier know your parcel is ready to be picked up.
  • In Transit - The courier has picked up your parcel and it's on its way to you!
  • Out for Delivery - The courier is about to deliver your parcel, or it is ready to pickup at the post office.
  • Failed Attempt - The courier has attempted delivery but failed, look out for a 'sorry we missed you card' which should give you instruction on what to do now.
  • Delivered - The parcel was delivered successfully.
  • Exception - Custom hold, undelivered, returned parcel to sender or any delivery exceptions. Please contact the courier directly.
  • Expired - This means your parcel has no tracking information for 7 days since added (in which case, contact us), or it was delivered over 30 days ago.

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